⟩ QM-Basic Seminars
QM-Basic Seminars
 

Basic seminars for qualitymanagement experts

 

Please note our basic seminars for quality experts working in education and training management:

In the seminar “Quality Management Officer in Education and Training Management” you will be taught basic methods and provided with tools for implementing a quality management system in accordance with the DIN EN ISO 9001 standard. In the seminar “Quality Manager in Education and Training Management” you will learn how to design and optimise quality management systems. In “QM Professional Auditor in Education and Training Management” you will learn how to prepare and carry out audits to best effect as an internal and external auditor.

 

Introduction

Your entry to the world of quality management. Assess. Improve. Grow. How you can advance your education and training organisation in the long term using basic quality structures.

 

Content

 
 
 
  • Quality management systems in the current debate – What they contain and the effect they have
  • ISO 9000 et seq. as a basis - Efficient quality management for your education and training organisation
  • How you improve efficiency in the long term for functional areas and processes
 
  • Document your processes professionally in accordance with a manual
  • Customer satisfaction, resource planning and process interfaces – Fundamentals and success factors of targeted business process management
  • Measure. Analyse. Improve – Statistics and quality key figure systems using  specific examples with ISO 9001
 

How you benefit

Target group

 
 

You will be taught basic methods and provided with tools for implementing a certifiable quality management system (QMS) in accordance with the ISO 9001 standard. Concrete tips, exercises and checklists make it easier for you to get acquainted with the topic of quality management.

Find out how a QM system in accordance with ISO 9001 can secure the quality of your education and training measures in the long term. With a practice-based introduction to business process management, the path is set for your organisation to progress successfully.

In the final internal review, you can then prove how the quality in your organisation has improved as a result of your participation.

To build on this, we recommend the Quality Manager / No.02 course and then to follow the QM Professional Auditor / No. 03 course.

 

This course is geared to employees in vocational training who in future will take on quality-related tasks.

 

Registration

If you are interested in a seminar, send your enquiry to seminare@certqua.de.

Introduction

You are on the way to becoming an expert.  Control and develop processes optimally with ISO 9000.

 

Content

 
 
 

Updated and linked to what you already know: design and optimise QM systems in accordance with ISO 9000 et seq.

Increase and safeguard quality on a well-founded basis – this is how you stabilise your quality system

  • Record processes well-versed in the correct terminology
  • Monitor and continuously improve processes


Communicate, motivate and more – how you enhance quality methodically

  • Tools for enhancing quality


Quality key figures

  • The purpose of using QKF
  • Areas for deriving QKF
 

Further develop QM systems with ISO 9004

  • Content of ISO 9004
  • Self-assessment in accordance with ISO 9004
  • This is how you make your education and training organisation future-proof


Optimise your processes end-to-end with Total Quality Management (TQM)

  • Quality models used in TQM
  • TQM and standards series ISO 9000 et seq. – this is how you achieve a comprehensive approach
 

How you benefit

Target group

 
 

In the Q-Manager seminar, you will find out how you can advance your corporate processes continuously and in a way that promotes success on the basis of your existing QM system. In this way, you are always able to adapt the structures and processes of your quality management system to new requirements and challenges and act with the appropriate foresight. Finally with Total Quality Management, you can extend and add to key quality processes in the long term. The Q-Manager course concludes with an internal examination.

 

As a Quality Management Officer, do you maintain and optimise the QM system in your education and training organisation? If so, then this course is exactly the right one for you. If you are responsible for key quality tasks in your company and would like to improve your internal processes, you will find suitable information and tips here.

 

Registration

If you are interested in a seminar, send your enquiry to seminare@certqua.de.

 

Introduction

The quality expert for internal and external audits. Ensure and improve quality from a professional perspective.

 

Content

 
 
 

Audit education and training organisations

  • Select audit focal points and define scopes of application
  • Determine audit outlay


How to closely inspect and check QM documentation

  • How you use the audit question list
  • Classify and assess – detect where there have been deviations from standards and in what way
  • Draw up audit reports in detail
 

Plan and carry out audits

  • How you prepare and use standardised sets of forms
  • Handle and control discussions professionally during the audit
  • Document the content of interviews and detailed documents in a targeted manner
  • Classify audit deviations and create audit report
 

Your benefits

Target group

 
 

Learn how as an internal auditor you can check whether and how your QM system is fulfilling the ISO 9001 standard and how key issues are put into practice on site at your company premises. At the same time, you will find out how to optimally prepare the external audit. You will also be given theoretical knowledge regarding planning, carrying out and doing follow-up work on audits.

These are part of the requirements of the ISO 19011 standard “Knowledge of Auditors”, which must be fulfilled to work as an external auditor. At the end of the course, you will be asked to prove your knowledge and skills as a QM professional auditor in an internal examination.

 

The course is geared to Quality Officers who would like to carry out professional internal audits in their educational and training organisations or who are preparing for their roles as external auditors in a certification company.

This seminar rounds off the three-stage training process of Quality Management Officer – Quality Manager – QM Professional Auditor.
It is recommended that you attend the two preceding courses. It is a pre-requisite that you are familiar with their content

 

Registration

If you are interested in a seminar, send your enquiry to seminare@certqua.de.

 
 
 

Do you have questions about these seminars , please call just one or send a new e-mail.