⟩ DIN ISO 29990:2010
DIN ISO 29990:2010

DIN ISO 29990:2010 – Management system for training and further training


In December 2010, a new management system for organisations specialising in training and further training was published. DIN ISO 29990 is a standard which makes the learning process the focal point and was therefore designed primarily for implementation in education and training institutions.

ISO 29990 is available both as an individual standard and can also be integrated in an existing quality management system, e.g. in accordance with DIN EN ISO 9001. Finance and Risk Management, for example, are key enhancements.

Contents of ISO 29990

Determining the learning requirement in accordance with ISO 29990

  • Designing the courses
  • Providing learning services
  • Monitoring the implementation of learning services
  • Evaluation by learning service providers
  • Evaluation of the learning
  • Evaluation of the learning service

Management of the learning service provider in accordance with ISO 29990

  • General management requirements
  • Strategy and corporate management
  • Management assessment
  • Preventative and corrective measures
  • Finance management and risk management
  • Human Resource Management
  • Communication management (internal/external)
  • Resource management
  • Internal audits
  • Feedback from interested and affected parties

The requirements of DIN ISO 29990 are integrated in existing CERTQUA audit programmes and can be checked simultaneously in the certification, monitoring or re-certification audit. You will receive a further certificate attesting to your successful adherence to the requirements for learning service providers in accordance with DIN ISO 29990.

Process of certification in accordance with DIN ISO 29990

Offer: Using a standardised questionnaire we will draw up an individual and non-binding contractual offer for the certification in accordance with ISO 29990.

Applying for the certification: Once you have sent back the signed contractual offer, we will send you your access data for the Customer Download Area. Here you can download further information as well as the current certification application (ISO 29990). You will also be activated as a user for the CERTQUA Service Center. In the Service Center, you can apply for your certification easily online as well as manage sites and users. You should send your application to us approx. 4-6 weeks before the planned audit date. You can upload your QM manual in the Service Center or send it to us by post.

Audit planning: Once we have received your certification application and QM manual, we commission an auditor with your certification procedure in accordance with ISO 29990. The auditor will get in contact with you, arrange an audit date and draw up an appropriate schedule.

Documentation check: Initially, your QM documentation is checked to ensure it can be certified. At least 2 weeks before the planned audit date, you will receive a report about the documentation check. If any findings have been rectified, the certification audit in accordance with ISO 29990 can be carried out on site.

Certification audit: The audit is divided into 2 stages. In the 1st stage, the auditor checks on site whether your institution can be certified. If this can be confirmed, individual audit interviews are held in accordance with the schedule drawn up previously.

Audit report: After the audit, you will receive a report in which your auditor summaries all the key points of the ISO 29990 certification procedure. Any findings are recorded here which you may have to rectify before the certificate is issued.

Certification committee: If any findings have been rectified, your auditor forwards all documents to the certification committee at CERTQUA who make the final decision regarding certification.

Issue of certificate: If the certification committee confirms the certification procedure in accordance with ISO 29990, you will receive a certificate attesting to the effected certification as well as the logo of CERTQUA which you can use on your media to advertise your institution.

Monitoring audits: After the initial certification, monitoring audits are carried out annually. The first monitoring audit must be carried out 12 months after the last day of the initial certification. In the case of the following monitoring audits, you have the option of postponing the audit to a later point in time (max. 3 months).

Re-certification: Approx. 4 months before your ISO 29990 certificate expires, we will contact you to draw up a current contractual offer.

To help you implement these requirements successfully, we regularly offer seminars on the implementation of DIN ISO 29990.

You can obtain the standard from Beuth-Verlag at www.beuth.de.

You can obtain a non-binding offer for certification in accordance with ISO 29990 at Request offer.

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